Secure payments
If you have made the payment you will receive a confirmation e-mail that your payment is accepted and an e-mail with the invoice with the details from your order. Once we have shipped the order you will receive an e-mail with a track and trace code so you can keep track of your order together with the information when the product will be delivered.
All payments are handled by Mollie. Mollie is one of Europe’s largest payment service providers. Your confidential information will not be transferred to Lies Mertens but only handled in the secure environment of Mollie.
Bancontact
Pay during the ordering process via the trusted online banking environment of your own bank.
iDeal
Pay during the ordering process via the trusted online banking environment of your own bank using iDeal.
Credit card
We accept MasterCard, Visa and eMaestro. You can pay easily and securely using your credit card in the secure payment environment of Mollie.
PayPal
A safe and fast way to pay online without having to share your financial information. To use this service, you need an account at PayPal.
Not only your information, but also your purchases are protected by PayPal.
SOFORT Banking
A simple and direct payment method used internationally, currently available in 8 countries within Europe.
Privacy policy
All of the information that you provide to Lies Mertens is strictly private and confidential.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. All payment cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Lies Mertens complies with the standards, procedures and requirements laid down in the Data Protection Act 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Cookies and data
Privacy
Liesmertens.be ("Lies Mertens") is totally committed to protecting the privacy of our site visitors and customers. The Lies Mertens team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
And we apply this to all our customers, regardless of where you live. (In terms of EU jargon, we treat all of you as data subjects.)
Knowledge is power: This privacy policy is written in such a way for you to understand not only what we do, but why we do it. In fact, it's important in this day and age to understand privacy.
Personal data
First, it's important for you to understand what personal data is in terms of European regulations (GDPR). It is any data from which a person can be identified, including your email address, a cookie, your location data, or anything associated with you, for example, anything you looked at online, or anything you bought.
Data collector Lies Mertens
In terms of GDPR Lies Mertens - in most cases - acts as what is called a data collector. A data collector is an entity which the data subject (you) is transacting with and therefore trusting their personal data to. As a merchant, Lies Mertens is considered a data collector.
Data processors
You also need to know what a data processor is. It is any company that is storing and/or processing the data on behalf of a data collector. Our eCommerce platform, Shopify, is a data processor.
It is our responsibility as a data collector to ensure that any company that is processing the data of our EU customers (and in our case everybody) is compliant with GDPR.
In other words, a data processor can’t take the data Lies Mertens is sharing and opportunistically do something with it. If we share cookie data (see below) with Facebook to show you a handbag, they can not use it for another purpose.
Here is a list of the data processors we use
- Shopify (for our cloud-based software that powers our online shop)
- Omnisend (for our emailing list)
- Facebook and Instagram (for advertising)
- Google Analytics (for analytics)
We checked. All of these claim to be GDPR complaint. All of these may take data outside of the European Economic Area for processing. To be able to do this they need to have Privacy Shield Verification. Again we checked. All of them have it.
How we collect data
We collect data to be able to complete a transaction and keep you informed about a purchase. (When your handbag ships for example). This is not the same as a marketing email.
We do not assume a transaction with our business implies consent. We require opt-in (and not opt-out) for permission to send you emails about new products, sample sales or news.
We also require your express permission to use cookies to track your use of our site (see below).
Cookies
Almost all modern websites use cookies. They have many uses, such as: tracking users as they navigate around a website; remembering user preferences and shopping cart contents; auto-logins for visitors coming back to a site; and website security.
Liesmertens.be uses cookies. Cookies are files sent by web servers to web browsers and stored by the web browsers.
The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
How we get permission: You give us permission to use cookies when you visit our site for the first time we warn you of this fact, via a pop up at the bottom of the page.
Cookies on our website
Lies Mertens uses the following cookies on this website, for the following purposes:
Shopping cart cookie – so we can add stuff to your cart. Read more here.
(Other) third-party cookies
When you use this website, you may also be sent the following third-party cookies, which may be used for the following purposes:
Google cookies
Lies Mertens uses Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.]
Facebook Pixel
To be able to serve Facebook and Instagram ads, including so-called remarketing ads of products you looked at but did not buy.
You can control how Facebook uses this data by following this link.(https://www.facebook.com/ds/preferences/?entry_product=ad_settings_screen)
Read more about Facebook and cookies here. https://www.facebook.com/policies/cookies/
Personal information collection
Lies Mertens collects and uses the following kinds of personal information:
information about your use of this website; information that you provide for the purpose of registering or buying with the website; information about transactions carried out over this website; information that you provide for the purpose of subscribing to the website services including our emails; when you make a comment or leave a product review.
Using personal information
Lies Mertens may use your personal information to:
send to you products that you purchase; personalise the website for you; enable your access to and use of the website services; publish information about you on the website; supply to you services that you purchase – like shopping vouchers; send to you statements and invoices; collect payments from you (although we don’t actually ask for Payment information – PayPal deals with that for us); and send you marketing communications.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Lies Mertens may disclose your personal information to the extent (and only to that extent) that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend Lies Mertens legal rights.
Securing your data
Lies Mertens NV will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Lies Mertens NV will store all the personal information you provide securely.
We do not collect or store Payment Details.
Updating this statement
Lies Mertens NV may update this privacy policy by posting a new version on this website. It’s a total drag but you should check this page occasionally to ensure you are familiar with any changes. In case of uncertainties, you can always contact or ask us.
Your consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
Questions, requests, deletions or feedback
If you have any questions about this privacy policy or Lies Mertens NVs' treatment of your personal information, or if you want us to send you the data we hold on you, please use our contact page.
You can at any time request us to delete your data using the same form.
LIES MERTENS NV
TERMS AND CONDITIONS – CONSUMERS
Last update: 07/08/2020.
Introduction
This website is operated by:
Lies Mertens NV
Steenhouwersvest 6, 2000 Antwerp, Belgium
VAT BE 0689.569.931.
RPR: Antwerp (Antwerp department)
Phone: +32 (0)3 435 12 87
Email: boutique@liesmertens.be
Any reference to “we” or “us” throughout these terms and conditions and the website is a reference to Lies Mertens NV.
1. The present general terms and conditions apply exclusively to consumers within the meaning of the Belgian Code of Economic Law (any natural person who is acting for purposes that fall outside his trade, business, craft or profession). If you are not a consumer, you should turn to the B2B section of this website and the Terms and Conditions – B2B will automatically apply to you. Current general terms and conditions apply to every use that the consumer makes of this website and to every order that the consumer places via this website or via email.
2. These terms and conditions may be amended from time to time, in accordance with clause 17.1. The latest version is always available on the website.
Definitions
“Customer”, “you” or “your”: Any consumer who uses this website and/or places an order with us via this website, by email or by telephone.
Our products
1. We try to show our products in accordance with reality as much as possible. However, an exact representation is not always possible. Actual colors may therefore differ slightly from the images on the website and dimensions may be distorted. The actual dimensions are shown in the product specifications. However, small deviations from the specifications included are always possible and cannot be regarded as non-conforming delivery. If you are still not satisfied, you can return your product in accordance with article 8 “Right of withdrawal”.
2. Our product range can change at any time. We cannot guarantee that a particular product will always be available. Would you like to purchase a model or color that is no longer in stock? Please contact us by email and we will check for you whether the product can still be reordered.
Online orders
1. To order a product via our website, add it to your shopping cart (“add to cart”). Before you actually place an order, you can check the contents of your shopping cart and adjust it if desired. To complete your order, click on "checkout", enter your details and choose the desired delivery method. Then you indicate the desired payment method.
2. By clicking on “complete order”, you place a final order with payment obligation.
3. After placing your order, a confirmation will be displayed on your screen. Within a reasonable period of time afterwards, you will also receive a confirmation email. Your order will only be accepted by us by sending this email.
4. If we cannot deliver a product or cannot deliver it on time, for example because it is no longer in stock, we will inform you of this by email no later than seven (7) days after placing your order. In that case you have the right to cancel the order or you can choose to continue the order, subject to a delay (if this is of course possible and the product will be back in stock). If you choose to still have the order executed, we will inform you of the new estimated delivery time as soon as possible. If that delivery period is not met, you have the right to cancel the order.
Payment methods
1. If you make a purchase via our webshop, you can use the following payment methods:
- Paypal;
- MasterCard;
- Visa;
- Maestro.
2. We strive to make your payment process as smooth as possible. However, we are not responsible for the (temporary) non-functioning or improper functioning of a specific payment method. Contact us if you encounter any problems.
Price and payment
1. The stated price always includes VAT and excludes shipping costs. If shipping costs are charged, this will be explicitly stated before you confirm your order. This way you will not be faced with surprises.
2. The prices on the website are subject to change at any time. Once you have placed an order, we will not change the price, unless it is an obvious mistake.
3. It is always possible that, despite our efforts, an error will creep into the prices displayed on our website. If a price is clearly misrepresented and you can reasonably foresee that it is an error, we are not obligated to this price to deliver to you. If we should determine this, we will inform you as soon as possible. In that case you have the option to cancel the order or to agree to the actual price. The order will be suspended until we receive your instructions. If we cannot reach you via the contact details you provided within ten (10) days after our first attempt, the order will be cancelled.
Cancellation
1. If you change your mind, you can cancel your order at the latest within 48 hours after placing it, insofar as the shipment has not yet started. Please contact us as soon as possible and no later than 48 hours after placing the order. We will then contact you as soon as possible.
2. If the products have already been shipped, you can no longer cancel your order. In that case you can make use of the right of withdrawal as described in article 10.
3. If the order was cancelled correctly and on time, we will send you a confirmation email. In that case, the amounts already paid by you will be refunded immediately.
Deliveries
1. The products are delivered to the address specified by you when ordering.
2.If you order several goods at the same time, we may deliver your order in several parts, depending on the availability of the goods. In that case, the term for withdrawal, as described in Article 10, starts as soon as you have received the last good of your order.
3. The indicated delivery times are an indication and estimate, but are not binding on us. If a product appears to be out of stock, we will inform you of this and you have the rights as described in Article 4.4.
4. We are not obliged to ship the products as long as we have not received your payment. In the absence of payment within fourteen (14) days of the order, the order will be definitively cancelled.
5.Check the products immediately upon delivery for any damage.
Defects
1. If you have received a wrong or damaged product, you must report this to us immediately.
2. If the error is due to us, you may return the product within fourteen (14) days after your report, in the manner as set out in Article 11 “Return shipment”.
3. You then have the choice between a refund or exchange of the product. Unfortunately, we can not guarantee that the same product is still in stock. If the product is no longer in stock, you can choose another product for the same value, or still opt for a refund. If possible, we can also offer you a repair of the bag. If you opt for repair, we will indicate whether or not this is possible.
4. At Lies Mertens NV, we rigorously test all our products to ensure that they meet stringent standards. Therefore, if a problem occurs with a Lies Mertens product and the problem is caused by manufacturing defects in material or workmanship, we will either fix or replace the product. There is a two year guarantee on manufacturing defects. After the 2-year period, all defects will be seen as non-manufacturing defects. This warranty applies only to the person who has purchased the product or to the person who has received the product as a gift. The warranty policy does not cover damage caused by misuse (such as carrying heavy or unusual items), neglect, exposure to extreme temperatures, light, water or substances, and wear and tear. When a defect occurs, please contact us at boutique@liesmertens.be and include pictures of the defect. This way we are able to make a correct analysis of the problem and decide if it concerns a manufacturing or a non-manufacturing defect.
Right of withdrawal
1. If you place an order via this website, you have the right for fourteen (14) days to return the products received without giving any reason, provided that they are unused and undamaged.
2. To return a product, you must inform us of your decision to do so via an unequivocal statement within fourteen (14) days after receipt of the products. You preferably do this by selecting the return option in your account, but you can also do this by post or email at the contact details above. You can use the attached model withdrawal form for this. You then send us the product you wish to return as soon as possible and at the latest within fourteen (14) days, in the manner set out in Article 11 “Returns”.
3. If you cancel an order, we will refund all payments already made to us by you that relate to the specific product you are returning (with the exception of any additional costs resulting from your choice for a different method of delivery than the one cheapest standard delivery offered to us). We will pay you back with the same payment method with which you made the original transaction, unless you have expressly agreed to another payment method; in any event, you will not be charged any fees for such reimbursement.
Return
1. In case of return, you may only have opened the packaging to the extent necessary to assess whether you wish to keep the product and whether it is not damaged. Stickers, price tags, indications and labels may not be removed in this case. All supplied accessories must always be returned. We reserve the right to refuse your return if these conditions are not met.
2. Returning a product is free if you exchange the product for another Lies Mertens product. For a return, the package will be sent with BPost, DPD or UPS and the return sticker sent by email. The amount of the return will be deducted from the amount to be refunded.
3. If you use another method to return products, you are always responsible for paying the corresponding costs. You can also drop off the product to be returned at our flagship store. In that case, we will provide you with a proof of receipt on the spot.
4. Don't forget to clearly state your contact details when you return a product. Carefully choose your method of return and always ask for proof of shipment. We are not responsible for loss or damage to the products before they are received by us again.
Legal guarantee
1. You have a legal guarantee of conformity of the goods. This applies to any lack of conformity that exists at the time of delivery of the goods and that manifests itself within a period of two years from the aforementioned delivery.
2. You must notify us of the error or defect, at the latest within two (2) months after you became aware of it, or could reasonably have become aware of it. In the absence of timely notification, our obligations in this respect will lapse.
3. The guarantee does not apply in any case to damage and defects in products caused by:
- Normal wear and tear;
- Abnormal use or storage of the products, accident or negligence;
- Non-compliance with the specified instructions for use;
- Changes, repairs or adjustments made by you or any third party not appointed by us.
How to take care
1. Our products should be treated with care in accordance with normal use.
2. Our leather goods can be susceptible to scratches if not treated with due care. We therefore advise you to treat the leather occasionally with a suitable conditioner and to only clean and maintain our leather goods with appropriate products. To avoid damaging the leather, we also recommend avoiding exposure to rough surfaces and always ensure that the product is carefully stored in its cloth bag when not in use. For lighter colours, we also recommend avoiding contact with dark denim or other dark materials with unstable dyes, as the leather may be subject to color transfer or staining.
3. Most of our products are treated with a water-repellent top layer. This only protects against limited contact with water and the properties of this water-repellent layer can deteriorate over time, in which case new treatment is necessary.
4. The card that comes with the product may contain specific care instructions. Please read it carefully and comply with it to avoid damage
Force majeure and liability
1. Our liability is at all times limited to the amount paid by you for the relevant product and the reimbursement of any delivery costs.
2. We are not obliged to fulfill our obligations in case of force majeure. In that case, we can either suspend our obligations for the duration of the force majeure, or dissolve the agreement definitively.
3. Force majeure refers to any circumstance beyond our will and control, which prevents the fulfillment of our obligations in whole or in part. By this we understand, among other things: strike, lock-out or other labor disputes, natural disaster, embargo, war, riot, change of laws or regulations, accident, breakdown of factory or installations, fire, flood or storm, power failures, malfunctions in a ( telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or late delivery of suppliers or other third parties engaged, etc.
Intellectual property
1. Our designs, logos, texts, photos and other intellectual creations are protected by intellectual property rights that belong to us, our supplier, or other entitled parties. It is not permitted to use our intellectual property without prior written permission.
Complaints and disputes
1. Do you have a problem or complaint? Let us know at boutique@liesmertens.com or Tel. +32 (0)3 435 12 87. We will help you as soon as possible.
2. Not satisfied with the way we handle your complaint? The European Commission provides a platform for alternative dispute resolution that you can use. For more information, follow the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN .
In the event that a dispute cannot be settled out of court, only the courts in Antwerp (Antwerp division) are competent (place of origin of the obligations).
General
1. These terms and conditions may change from time to time be changed, at our sole discretion. The latest version is always available on the website. The version that is valid at the time you place your order applies to your order.
2. The possible nullity of one of the provisions of these general terms and conditions, or part of a provision, will in no way affect the validity of the rest of the provision and the other clauses. The parties will make every effort, by mutual agreement, to replace the void clause with a valid clause having the same or substantially the same economic impact as the void clause.
3. All agreements that we conclude with you and all purchases that you make via our website or via email are exclusively governed by Belgian law.
4. The obligations under these general terms and conditions are deemed to have arisen in Antwerp, where the registered office of the company is located and from where the goods are shipped.
If you have any comments, suggestions or complaints, please let us know. We wish you a lot of fun with our products!
Love,
Lies Mertens
